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Mobius understands the importance of customer service in E-commerce industry. Mobius has the right expertise to handle all customer queries be it over telephone, email or text.
Voice based Customer service (Telephone Support Service)
Customer support executives handling inbound phone calls initiated by the customers ensure that every call would be answered on time, every time.Mobius enjoys robust infrastructure that can support and manage the online customer support operations for clients.
Order fulfillment and shipment tracking Pre sales and post sales customer service Handling product queries Online Sales Support – up selling and cross selling
Chat based customer service
When a visitor wants to chat, a text based session is initiated immediately by clicking a link embedded in the webpage. The customer support executive interacts with the visitor, resolves his doubts and finishes the interaction. A customer support executive can also proactively start the chat session with the visitor. The chat sessions are live and interactive and gives the visitor essential information at the time when he actually needs it
The prospective buyer can be helped in locating the SKUs in the website Understand the requirements and quickly suggest options Provide information on the product Suggest alternate products, up selling, cross selling Assist in completing the order, payment guidance
Email based customer support
The email response services range from a simple courtesy Emails to complex responses that are analysis driven. Our agents are trained and familiarized with the products and services of the client. Moreover, our template driven email response model helps to reduce the turn around time. A knowledge bank or FAQs are created and continuously and systematically updated by the agents.
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