Quality Assurance

Business Need

A KPO company based in Chennai wanted to quantify data quality across projects and minimize data quality related costs, fulfill the need for skilled auditors with sound knowledge about domain, regulatory mandates, quality frameworks, tools, techniques and other applicable standards.

Process

  • Formed an independent audit group (Process Excellence Group) comprising of domain and quality experts
  • Constant upgrade, standardization and certification for compliance of processes to meet customer expectations
  • Setting of clearly defined metrics for each project to measure the performance against the SLAs

Results

  • Reduced the cost by doubling the average outgoing quality level from 44% to more than 90%.
 

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