Providing excellent customer service to customers is crucial and beneficial for all ecommerce brands, retailers, sellers, and marketplaces. Ecommerce customer service will increase sales and improve customer retention and loyalty while reducing product returns and negative feedback.
We automate call, chat, and email support to ease your focus on core business processes. Our advanced chatbots help you ensure a real-time human-like conversation with your customers. Gather critical information from tons of emails to classify and automate intelligent responses to customers by tagging it to the appropriate department, enabling faster responses.
Ecommerce players need to strengthen their connection with customers to boost sales and gain customer loyalty. Our dedicated support experts manage your crucial customer queries and automate the call support process for a quick resolution. We set up an advanced cloud call center for your ecommerce business and deliver excellent on-time call support and ticket resolution to build your brand loyalty.
Deploy an intelligent virtual assistant and give your customers a personalized experience
Customers look for instant support when shopping online. You can implement automated live chat support that interacts with your customers to provide a personalized chat experience while reducing response time. We help establish effective two-way communication between your business and customers through real-time chat support services and offer round-the-clock support to sort their complex issues.
Manually responding to customer emails is time-consuming and non-scalable. By automating email responses, you can overcome the complex task of answering massive volumes of incoming emails and save valuable time. Our NLP-trained email bots can classify and extract crucial information from emails and send relevant responses in real time while forwarding complex customer queries to agents.
Here’s how we helped a leading US-based sports device company improve overall customer experience.
We provided the client with global customer support for their GPS device by deploying a chat support team with an 18/7 chat window and remote desktop support for technical troubleshooting. Our experts created a knowledge base on the frequently asked questions reducing the response time, call center traffic, and cost.