Ecommerce players must track and monitor what customers say about their products or services on different marketplaces and platforms, which is tedious. Additionally, online brands and marketplaces should watch what customers say about their competitors. We can help you build a positive brand image by managing and responding to customer feedback, reviews, and ratings.
Our ecommerce online reputation management solutions help businesses track their online KPIs and analyze customer sentiment from multiple social media platforms like Twitter, FB, and more. We make it easy for you to access customer feedback and response process through a centralized dashboard, effortlessly bringing insights on your customers.
Product review monitoring
Automated response system
Seamless reporting and Analysis
Social media listening
Ecommerce sellers must know when to respond to negative feedback, reviews, and comments and protect their brand from further damage. We help you analyze negative and positive feedback to manage and prevent reputation crises early. We enable you to promptly reach out to your unsatisfied online customers to resolve issues and lower your churn rate quickly.
Effective crisis management
Brand perception monitoring
Increased customer satisfaction
An automated response system can help online retailers, brands, and marketplaces respond quickly to critical reviews and improve customer satisfaction. We can help you monitor, analyze, and respond to online product reviews and track user-generated content across multiple channels as often as you require to maintain a positive reputation.
Promoting positive reviews
Automated ticketing and issue resolution
User-generated content (UGC) curation
Understanding customer sentiments associated with products is crucial for ecommerce success. Our aspect-based sentiment analysis tracks industry and customer trends and sentiments, letting you develop products that your customers expect. You can customize reporting features and access important metrics and sentiments through a single dashboard.
NLP-based sentiment analysis
Ecommerce retailers and brands can emerge successful by aligning their KPIs with unique business goals and constantly assessing the progress. Our reputation management platform can schedule multiple assets across platforms to reduce manual work, increase productivity, and send out customized customer surveys to achieve high performance.
Customer journey tracking
We used aspect-based sentiment analysis to track and measure customer sentiment from reviews published on multiple ecommerce sites like Amazon, Walmart, Target, etc., for their 10K+ products. Our platform helped them identify customer emotions associated with the purchase of their products and cut down costs and manual efforts in R&D.