Ecommerce Customer Service | 24/7 Help Desk Support

Enhance everyday customer interactions with our responsive and professional call support

Provide your valued customers with the best-in-market customer support they deserve and let our dedicated support experts manage all the crucial customer queries. Set up an advanced cloud call center for your ecommerce business and deliver excellent on-time call support. Reduce the ticket resolution time with our quick call center support and build your brand loyalty.

Website feature integration and migration

Automated call support

We offer inbound call services ranging from answering customer queries to providing solutions to the challenges faced by the customers. We also help you generate sales from prospective customers through outbound call support.

Multi-channel customer support

We provide reliable ecommerce customer support across multiple marketplaces to resolve customer concerns at multiple touchpoints and bridge the relationship gap between your business and shoppers through consistent interaction.

Better customer interaction

We strengthen your connection with customers and help you gain customer loyalty by streamlining the automated call support process and escalating complex and critical concerns to experienced representatives.

Deploy an intelligent virtual assistant and give your customers a personalized experience

Offer live chat support that interacts with your customers to provide a personalized chat experience while cutting down the response time. Establish effective two-way communication between your business and customers with real-time chat support services, and gain customer loyalty. Engage with your customers more efficiently round the clock and quickly sort out their complex queries.

Conversational AI

Our NLP-powered conversational bot can take your live chat support to the next level by continuously learning customers’ behavioral patterns, queries and generating personalized responses.

Predictive ML-based routing

Our automated chatbot extracts relevant information from every customer’s message/request, analyzes it using ML predictive analysis, and connects customers with call support agents if required.

Real-time monitoring and reporting

Our reliable call center and BPO analytics give you the correct measurement and ROI of your customer service and deliver customer information, including contact details, grievances, resolution time, etc., to help improve customer satisfaction.

Personalized and responsive email help desk support service to delight your customers

Overcome the complex task of answering massive volumes of incoming emails with zero human support and save valuable time. Quickly classify and extract the required information from emails using an NLP-trained email bot and forward the complex customer queries to agents. Benefit from real-time email answering services that satisfy your customers through a personalized experience.

Smart email parser software

We help you generate thoughtful email responses with our automated email support, MobiEbot, which automatically extracts the critical data points from emails based on custom parsing rules and saves processing time.

Mailroom automation/NLP trained bots

Our NLP trained bots capture critical information from incoming emails, apply the NLP (Natural Language Processing) and classification algorithm, and send the processed data to the appropriate customer service department in real-time.

Quicker customer handling time

Our AI email classifier and parser software initiate the data extraction workflows from emails, documents, orders, etc., with better scalability and improved accuracy in less time, thus saving hundreds of hours of manual work.

Frequently Asked Questions

1. What types of ecommerce call center services do you offer?

We provide cloud call center setup for every ecommerce business with advanced calling features. We offer inbound, outbound, telemarketing, and technical call support services.

2. What are the offerings you provide under inbound and outbound call services?

Inbound call services include cross-selling and up-selling, resolving online shopper issues, maintaining brand images, and nurturing inbound leads.

Outbound call services include lead generation and sales calls, customer retention, and appointment scheduling.

3. What are the services you provide under telemarketing and technical assistance?

We offer outbound telemarketing, B2B/B2C telemarketing, customer retention under telemarketing services, and technical support for hardware products, operating systems, Email, portable devices.

4. How does your email help desk support service work for ecommerce businesses?

We capture every incoming mail in the system, extract data points from emails using an email classifier and parser through NLP and AL algorithm and reroute the mail to the appropriate department.

5. Why should I outsource ecommerce help desk support services?

Outsourcing the help desk services into experienced hands can help you streamline the processes with better efficiency, control cost, and save valuable time applying for further business development in the front end.

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24/7 Ecommerce Help Desk Services

Take your ecommerce and retail business to the next level with perfect customer service